[SALE] Where do YOU wanna go? Fares starting at $59/way. Book NOW! Tue/Wed travel. Restrictions and exclusions apply. http://social.southwest.com/Qij
This Global Industry Report includes great statistics showcasing the airline companies with the largest number of Fans, fastest growing Pages, highest engagement rates, most socially devoted along with industry averages for the previously stated metrics and more!
One of the biggest advantages for every marketing professional is to
understand how their brand is performing compared to their competition.
“Industry Reports” provide important insight about the top ranking brands in
your industry. Learn which are the biggest brands in terms of number of fans,
which brands are the fastest growing, which brands are most successful in
engaging fans and see useful benchmarks that highlight the average industry
standards. The second metric to benchmark is the Average Response Rate, which
shows the average responsiveness of brands in your industry. These benchmarks
empower social media managers to understand their brand’s performance and to
see the areas which need improvement.
Industry report for Airlines
Socialbakers social media report
Top 10 Facebook Brands by Number of Fans
|1||Southwest Airlines||47 594||3 681 177|
|2||KLM||149 843||3 150 013|
|3||AirAsia||31 970||1 797 917|
|4||Turkish Airlines||139 730||1 780 743|
|5||AZUL - Linhas Aéreas Brasileiras||196 224||1 525 651|
|6||Emirates||206 192||1 513 177|
|7||Air France||76 659||1 418 488|
|8||GOL Linhas Aéreas Inteligentes||33 970||1 257 793|
|9||Lufthansa||7 951||1 250 448|
|10||nasair طيران ناس||124 499||1 138 741|
Top 3 Fastest Growing Facebook Brands
|2||AZUL - Linhas Aéreas Brasileiras||196 224|
|3||Qatar Airways||185 769|
Top 3 Facebook Brands
by Post Engagement Rate
Average Engagement Rate 0.271 %
|1||JAPAN AIRLINES (JAL)||1.3727 %|
The Most Socially Devoted
Average Response Rate 74.66 %
|Response Time||Response Rate||Answered minus unanswered questions|
|1||KLM||42 Min||97 %||3 293|
Industry Report Details
Data Range: March 1, 2013 to March 31, 2013
Engagement Rate: Calculated as the average number of likes, comments and shares per post on a given day, divided by the total number of Fans for the page. It reflects the percentage of your Fan base that interacts on average with your post. For the purposes of this report we included in this metric only pages with more than 100,000 fans.
Response Time: The average time that it takes for the company to respond the user wall posts.
Response Rate: The percentage of user wall posts that get responded by the company.
We hope you will enjoy the updated Socialbakers’ Industry Reports. If you want to learn more about a Page from the report, click on the Facebook page and you will be redirected to Socialbakers’ page statistics. In addition to the Industry Reports, make sure to check out the Regional Reports which will help you understand the social media situation in your country.