Articles in "Socially Devoted"

We all know the importance of responding to your followers on Twitter, but which companies offer the best service in terms of response times? Take a look at our top ten list…

We are excited to see that brands recognize the importance of social media customer care across various platforms. Since we launched Socially Devoted as an industry standard for customer care, brands up risen to the challenge, increasing their Response Rates and “answered questions.” Check out which industries are stepping up to customer demand on Twitter.

Our Q1 Socially Devoted Results are in! Can you guess which brands provide the best customer care through Twitter? Find out here!

How Socially Devoted is your country? We’ve got the 2013 Q1 results! See how your country fits in the ranking…

More Facebook users are flocking to brand Pages to get answers to their customer service questions. How are brands coping with the increase?

We are often asked why we measure Socially Devoted companies by answered minus unanswered questions? Well, here’s the logic...

Our latest Socially Devoted results are now in showing that customers are increasingly turning to social media to get customer care from brands! Brands have recognized the importance of our Socially Devoted standard and really stepped up to the challenge.

Moccona knows coffee. And according to Socialbakers, Moccona also knows social customer care. As one of the Socially Devoted brands of 2012, Moccona makes the cut with an 84% Response Rate for Q3. The brand takes social very seriously and it shows with their diligence and unwavering devotion to customers.

In March 2011, Domino’s Guatemala realized a social media campaign would provide a closer relationship with its customers which led to creating a digital world for interacting and connecting with them.

In today's market, social customer care is more important than ever. This is especially true for online brands. We've put them to the test to see how Socially Devoted they are.