Articles in "Socially Devoted"

Why Brands Can't Fake Social Customer Service

Why Brands Can't Fake Social Customer Service image

Social Customer Service is all about making fans feel secure and connected to your brand. By answering their questions quickly, in a considered and thorough way, brands can grow their relationship with existing customers and attract new ones through positive word of mouth. So why would anyone cheat the system?

Engage 2014 New York by Socialbakers