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Latest Stories in our Social Media Newsroom

Regional Reports Are In: See Top Social Content From Around the World image

Regional Reports Are In: See Top Social…

The regional reports for March 2014 are now available! Socialbakers have collected insights from over 70 countries to evaluate how our analytics solutions can serve social business objectives. For some highlights, we picked four of the top regional performers on Facebook to see what social marketing lessons they can offer. Even if you’re a seasoned social pro, it’s always good to get a refresher on the basics. So let’s get refreshed!

Social Customer Care
Add Some LOL to Your Social Customer Care image

Add Some LOL to Your Social Customer…

Every social media manager knows that feeling when it seems the best solution to a customer complaint is to take a coffee break and forget about the issue. Unfortunately for those who prefer to keep their jobs, this is not an option. Many brands are still not exactly sure how to train their staff to handle crises, and so a new fad has emerged in social customer care: humor.

Social Customer Care