In case you missed it, here's a recap of our Super Bowl XLVIII prediction! Spoiler: We nailed it!
As we wind down from our coverage of social customer care for this past Socially Devoted quarter, we want to honor the top 10 brands on Facebook for Q4, 2013. These brands have worked tirelessly on social to give their Fans all of the support that they need.
Here at Socialbakers, we’ve been keeping a close eye on the buzz about teens leaving Facebook. There have been a lot of stories doing the rounds recently about how teens are leaving in droves, but we weren’t so sure. Let’s see what story the data tells.
Along with ancient architecture, superior health care, and (at least in my opinion) inferior coffee, the European Union now also offers better social customer care on Facebook and Twitter than the United States.
In celebration of the 56th Annual Grammy Awards we take a look at how some of the nominees performed on Facebook and Twitter. Did Justin Timberlake or Rihanna gain more Fans and Followers after the nominations? Or Taylor Swift? Who was more excited about being nominated? Read on for a social media review of this year’s Grammys!
E-Commerce and Retail brands in the US are both evolving to make social customer care a big priority. But E-Commerce brands are falling behind their retail rivals.
It’s true. Although Facebook is still where many users turn for customer care on social media, Twitter has been making headway over the last year.
Yesterday we looked at how Response Rates are going up around the world. Today, we’ll give you the global lowdown on Response Times. Are brands speedier than ever, or slower than before?
It’s time. We’re excited to announce the Socially Devoted results are in for the last quarter of 2013. Socially Devoted is Socialbakers’ quarterly review of Social Customer Care activity on Facebook and Twitter. It looks at how well companies respond to social care requests around the world and sets benchmarks against the top brands, industries, and countries. It’s the globally-respected standard for companies that do social customer care well.
The NFL playoffs may have just ended, but in addition to the Broncos and Seahawks match up, there’s another frantic battle being fought. With millions of dollars already spent on this year’s game, the annual slug-fest between some of the biggest advertisers in the world has already begun, each with one goal – to have the most effective and engaging Super Bowl ad on February 2nd.