Social Marketing Blog

How KLM Achieves such Stellar Success on Social Media

How KLM Achieves such Stellar Success on Social Media image

Gert Wim ter Haar, Social Media Hub Manager of KLM, the most Socially Devoted brand on Facebook, is part of a team of 100 social media employees, managing KLM’s 24/7 customer care service in nine different languages the world over. Socialbakers CEO Jan Rezab, interviews him to find out how the Dutch airline achieves such great results.

The Top Fastest Responding Brands on Twitter, Worldwide!

The Top Fastest Responding Brands on Twitter, Worldwide! image

We continue to emphasize the importance of responding to followers on Twitter and are thrilled to see that brands are increasingly adopting this platform into their social customer care. But let’s have a look at just how fast brands are responding to their customers.

Engage 2014 London by Socialbakers