Brands with 100% Response Rates respond to each and every question they receive on their Facebook wall. Sounds like an impossible task? These companies will prove you wrong!
Even brands appreciate the love on Valentines Day. Your Facebook Page may have a lot Likes, but would your fans recommend your brand to their friends? Is your brand popular?
Since we first launched Socially Devoted, brands have really upped their games, increasing the responses to customer questions through social media platforms. We wondered why some brands still have closed walls.
We’ve talked about how important it is for brands to be Socially Devoted. Well, some brands have taken the challenge and amped up their social media customer care!
With social media platforms continually expanding, the conversation is shifting from traditional customer care channels to Twitter and Facebook. But are brands coping with the high volume of inquiries and questions? And which platform are brands more likely to respond on?
Each month, we release social media reports for about 60 countries worldwide. Get yours now to gain valuable Facebook insights and to get a step ahead of your competition!
We’re thrilled with the turnout at the first stop of the World Tour in New York City! Here’s a recap of the amazing evening and some insight into our World Tour events to come.
When we introduced Socially Devoted as an industry standard of social media customer care, we knew we had to challenge brands to respond to their fans and do so as quickly as possible.
Since we launched Socially Devoted as an industry standard of social media customer care, we have been pleased to see brands making an extra effort to improve their Response Rates and Response Times – especially on Facebook.
Last week we brought you the Q4 results for Socially Devoted on Facebook and today for the first time we’ve provided the same for Twitter!