In response to Nate Elliot’s blog post, “An Open Letter To Mark Zuckerberg, which criticized the effectiveness of Facebook advertising, our CEO Jan Rezab decided to write an open letter to give our point of view.
Socially Devoted is a Socialbakers initiative which awards the best performing brands in social customer care. For Q3 2013, we’re serving the freshest data on devotees to see how they’re answering demand. We’ve organized a list of the top 10 countries with the best Response Rates, and Fastest Response Times, on Facebook. The results may surprise you. See who made our lists!
Mark your calendars! Socialbakers third annual conference on social media effectiveness is set for November 21 at The Grand at Manhattan Center (W. 34th St.). And we’ve got a spectacular line up in store
To the delight of marketers, last June Facebook integrated hashtag functionality within posts. We wanted to know how they’re performing. So, from August through September we studied 233,866 posts that included hashtags from 10,000 of the most popular Facebook pages.
There are many ways that you can leverage YouTube and techniques to help you attract more views to your videos for free. Are you aware of them?
Amateur bakers all over tuned in to The Great British Bake Off on Tuesday. Pre-heated by the upcoming finale, their excitement for the fourth season’s last showstopper is evident by its fan growth on Facebook. Being a kind of bakers ourselves, we thought to compare the fan impact of GBBO to that of MasterChef, another preeminent cooking show on British TV.
This week we’re recognizing the most Socially Devoted brands for Q3 2013. Our industry standard awards brands for exceptional performance in social customer care. Over the last quarter, demand has increased dramatically. More customers are expecting care on social media, and expecting it fast. But are brands able to keep up?
Since we released our first Socially Devoted results in 2011, more brands and customers are beginning to realize the importance of social customer care. And along with this, we’ve seen the demand for customer care from users on Facebook and Twitter grow enormously. In fact, just in the last year, from Q3 2012 until now (Q3 2013), we’ve found that the number of questions asked on Facebook has increased by over 56%.
Keeping track of all of your KPIs is essential to a successful social marketing strategy. So is benchmarking your performance against your industry and competition. The new KPI Check in Socialbakers Analytics enables you to do both!
Everyone at Socialbakers is really excited about this year’s Engage conference, taking place on November 21st in New York city. So why come? Well I think that there are three things that you’ll get from attending Engage NYC 2013: