Sean Valderas, the Social Care Manager for Microsoft Mobile Devices (formerly known as Nokia) joined the Socialbakers editorial team to discuss how his brand went from being underperforming to Socially Devoted - and he has some invaluable tips for other Social Managers who want to replicate that type of success.
SayItSocial is a social media agency focused on helping businesses understand and measure the value of their social media campaigns.
In this short report, we compared the social performance of two global food retail giants in today’s world – McDonald‘s, the iconic hamburger brand, and KFC, famous for their fried chicken. For a more precise demonstration of metrics we eliminated the global pages and instead looked at a random market – United Kingdom. The time period chosen for this comparison was one month (October 1 – October 31).
Whether it's for business or pleasure, people have always loved to travel. However, in the modern era the standard for quality service has never been larger. All steps of a journey from the beginning to the end need to meet the client's expectations. Quality customer service both online and offline is an essential part of a traveling experience. Therefore, quality customer service on social media is of the utmost importance.