Social Customer Service is all about making fans feel secure and connected to your brand. By answering their questions quickly, in a considered and thorough way, brands can grow their relationship with existing customers and attract new ones through positive word of mouth. So why would anyone cheat the system?
Mini-Report on Sony’s and Samsungs’s Facebook performance in East and Southeast Asia
The Role of KPI Analysis to Resolve Business Problems
As we believe that Viral video marketing is one of the most challenging marketing techniques we decided to prepare a case study about one of the current virals: "Secret Garden - Versaille" from Dior.