In our previous Key Performance Indicator study, we focused on the Automotive Industry. This week we will provide insights on how to measure the performance of social media customer care and develop effective social media marketing strategies for the Telecom Industry.
Telecommunications companies provide services that usually require an extended contract for one to several years. Therefore, companies may find it difficult to increase brand awareness, while working to limit potential negative brand sentiment. This is why social media is an especially useful communication tool for resolving these types of critical issues and many others!
Social media KPIs can provide business solutions for Telecommunications brands, such as:
Come see our comprehensive Telecommunications Industry report. Find out how to link business solutions to Social Media KPIs, which ones you should be tracking, why you should be tracking them, and how to evaluate the results.
Socialbakers is the trusted social media management partner to thousands of enterprise brands and SMBs. Leveraging the largest social media data-set in the industry, Socialbakers’ AI-powered social media marketing suite helps brands large and small ensure their investment in social media is delivering measurable business outcomes.