Social Media Marketing Suite
Audiences & Personas
Content Intelligence
Social Media Management
Social Media Monitoring
Community Management
![Social Customer Care Survey – See How The Best Social Teams Operate! [INFOGRAPHIC] image](http://www.socialbakers.com/www/storage/www/articles/cover/thumb_social-customer-care-survey-see-how-the-best-social-teams-operate-infographic.png)
We surveyed some of the world’s most Socially Devoted companies to find out how they manage their social media. In which departments do the teams sit? How many people does it take to build a successful team? Find out this and much more….
Yesterday, we announced our latest Socially Devoted results and an amazing infographic demonstrating that brands continue to improve their social customer care, answering more questions than ever!
This quarter, we decided to do more. We said to ourselves: Socialbakers always provides more than just the statistics, it also provides recommendations. So when we received the results of the survey for the Socially Devoted brands, we decided to link it to their actual performance. For the first time in history, we can correlate real social media stats with the decisions these companies made on how and where to structure their social media teams, and how they are performing, where to place customer service, and more.
We will leave you to draw your own conclusions from the data; here is the second Socially Devoted infographic, based on our in-house Socialbakers research:
To see Q2 2013 Socially Devoted results, please visit sociallydevoted.socialbakers.com
How does your social customer care measure up against the world’s best brands? You can find out easily right here.
You May Also Like
Lessons in Social Customer Care From The World’s…
Using exclusive Socialbakers data, we dove into 16 of the world’s largest Telecom brands’ social pages to break down how fast they respond to different kinds of posts and tweets - getting rare insight into social customer care in the industry that does it more and better than anyone else - and found lessons that can be applied by any brand in any industry.
Social Customer Care Demand Rose In A Big Way in…
While smaller Facebook Pages still offer less support than larger ones, adoption is up on the network overall. No industry answered fewer than 40% of the questions they received.
