Answer questions smarter, not just quicker. You’ll only reduce your call volume if your chatbot platform is easy to preconfigure and adapts to your customer’s needs. Use our Facebook chatbot to deliver the social experience your customers expect.
Define hundreds of responses with an easy to use interface so your brand delivers a Facebook Messenger experience that reduces escalations.
Measure answered and escalated conversations so you have clear data to inform your customer care strategy.
Let your AI chatbot handle the simple questions — it won’t mind. Then instantly escalate cases when the human touch is needed.
The Socialbakers chatbot seamlessly integrates the data from every conversation into the community management workflow, saving your customer care team hours of time