Our Facebook Conversational AI platform is driven by multi-channel engagement data. It learns the full spectrum of your customers’ needs, habits, and language patterns. As it interacts, your care team’s workload goes down, and you benefit from continuous CX management insights.
When a question is asked that the platform hasn’t learned to answer, it identifies similar questions to surface opportunities for new dialogue and content creation.
The platform integrates data from every conversation into the community management workflow, connecting the right team member at the right time.
Facebook Conversational AI leverages natural language processing (NPL) to interact with customers in their own language.
Analyze trends in popular incoming queries to update your product, communication, and service-level strategies.
Facebook Conversational AI bridges the gap between customer support and sales enablement by improving the pre-sale customer experience.