The Facebook Conversational AI Solution For Enterprise-level Success
Our easy-to-use Facebook Conversational AI tool allows you to inquire, automate, escalate, and respond to customers at breakneck speed, 24/7. Get lifelong expert support with advanced best practices, and watch your customer satisfaction rates rise.
Automatic Satisfaction with Less Cost
Our Facebook Conversational AI platform is driven by multi-channel engagement data. It learns the full spectrum of your customers’ needs, habits, and language patterns. As it interacts, your care team’s workload goes down, and you benefit from continuous CX management insights.
Always Learning
When a question is asked that the platform hasn’t learned to answer, it identifies similar questions to surface opportunities for new dialogue and content creation.
Unified Community
The platform integrates data from every conversation into the community management workflow, connecting the right team member at the right time.
More Languages
Facebook Conversational AI leverages natural language processing (NPL) to interact with customers in their own language.
Business Insights
Analyze trends in popular incoming queries to update your product, communication, and service-level strategies.
Improved CX
Facebook Conversational AI bridges the gap between customer support and sales enablement by improving the pre-sale customer experience.
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