No. of
Fans/Followers
How many Facebook Fans or Twitter Followers a Page or Profile has.
The Newest Data on Social Customer Care by Socialbakers
ShareSocially Devoted brands understand the shifting paradigm of customer care. They know that the most responsive and dynamic audiences are on social and those people want responses to their questions and issues.
If your brand responds to at least 65% of public audience questions on Facebook, you qualify as Socially Devoted. The benefits of Social Devotion are clear - Socially Devoted brands get 3.5 times more Interactions than their less-responsive counterparts.
Socially Devoted Quarterly Results
Industry Benchmark | Response Time2 633 Min | Response Rate69,6% | |||
1 | Fans Fans5 556 614 | Response Time Response Time4 Min | Response Rate Response Rate97,99% | Answered minus Ignored Questions Answered minus Ignored Questions12 784 | |
2 | Fans141 297 | Response Time1 Min | Response Rate98,19% | Answered minus Ignored Questions6 372 | |
3 | Fans11 268 848 | Response Time8 Min | Response Rate99,63% | Answered minus Ignored Questions4 612 | |
4 | Fans8 591 561 | Response Time6 Min | Response Rate99,84% | Answered minus Ignored Questions3 795 | |
5 | Fans591 352 | Response Time57 Min | Response Rate92,88% | Answered minus Ignored Questions3 361 | |
6 | Fans15 295 177 | Response Time6 Min | Response Rate98,49% | Answered minus Ignored Questions3 341 | |
7 | Fans12 184 689 | Response Time3 Min | Response Rate98,72% | Answered minus Ignored Questions2 665 | |
8 | Fans130 808 | Response Time1 772 Min | Response Rate81,92% | Answered minus Ignored Questions2 589 | |
9 | Fans230 916 | Response Time118 Min | Response Rate95,95% | Answered minus Ignored Questions2 249 | |
10 | Fans127 585 | Response Time619 Min | Response Rate97,60% | Answered minus Ignored Questions2 139 |
Industry Benchmark | Response Time2 572 Min | Response Rate51,7% | |||
1 | Fans Fans1 023 219 | Response Time Response Time147 Min | Response Rate Response Rate92,77% | Answered minus Ignored Questions Answered minus Ignored Questions71 | |
2 | Fans297 405 | Response Time268 Min | Response Rate92,41% | Answered minus Ignored Questions67 | |
3 | Fans1 437 203 | Response Time245 Min | Response Rate74,17% | Answered minus Ignored Questions58 |
Industry Benchmark | Response Time1 072 Min | Response Rate73,2% | |||
1 | Fans Fans1 278 449 | Response Time Response Time137 Min | Response Rate Response Rate94,29% | Answered minus Ignored Questions Answered minus Ignored Questions1 257 | |
2 | Fans12 989 779 | Response Time67 Min | Response Rate91,67% | Answered minus Ignored Questions670 | |
3 | Fans1 752 709 | Response Time18 Min | Response Rate83,43% | Answered minus Ignored Questions561 | |
4 | Fans227 187 | Response Time98 Min | Response Rate84,34% | Answered minus Ignored Questions456 | |
5 | Fans500 992 | Response Time286 Min | Response Rate77,36% | Answered minus Ignored Questions360 | |
6 | Fans904 416 | Response Time246 Min | Response Rate83,68% | Answered minus Ignored Questions355 | |
7 | Fans166 525 | Response Time1 495 Min | Response Rate80,83% | Answered minus Ignored Questions283 | |
8 | Fans228 617 | Response Time149 Min | Response Rate87,16% | Answered minus Ignored Questions272 | |
9 | Fans356 406 | Response Time34 Min | Response Rate79,01% | Answered minus Ignored Questions257 | |
10 | Fans726 836 | Response Time171 Min | Response Rate95,08% | Answered minus Ignored Questions238 | |
11 | Fans6 147 933 | Response Time62 Min | Response Rate81,99% | Answered minus Ignored Questions238 |
Industry Benchmark | Response Time2 928 Min | Response Rate40,8% | |||
1 | Fans Fans819 784 | Response Time Response Time1 287 Min | Response Rate Response Rate73,94% | Answered minus Ignored Questions Answered minus Ignored Questions79 | |
2 | Fans20 999 244 | Response Time177 Min | Response Rate96,43% | Answered minus Ignored Questions78 |
Industry Benchmark | Response Time3 876 Min | Response Rate53,7% | |||
1 | Fans Fans763 618 | Response Time Response Time121 Min | Response Rate Response Rate100,00% | Answered minus Ignored Questions Answered minus Ignored Questions337 | |
2 | Fans9 550 492 | Response Time235 Min | Response Rate67,40% | Answered minus Ignored Questions127 | |
3 | Fans1 752 189 | Response Time1 391 Min | Response Rate78,38% | Answered minus Ignored Questions42 | |
4 | Fans131 878 | Response Time1 782 Min | Response Rate75,00% | Answered minus Ignored Questions40 | |
5 | Fans12 516 941 | Response Time494 Min | Response Rate72,15% | Answered minus Ignored Questions35 |
Industry Benchmark | Response Time3 537 Min | Response Rate49,9% | |||
1 | Fans Fans1 307 894 | Response Time Response Time1 127 Min | Response Rate Response Rate92,86% | Answered minus Ignored Questions Answered minus Ignored Questions84 |
Industry Benchmark | Response Time2 316 Min | Response Rate63,1% | |||
1 | Fans Fans29 281 298 | Response Time Response Time17 Min | Response Rate Response Rate68,24% | Answered minus Ignored Questions Answered minus Ignored Questions1 423 | |
2 | Fans4 190 195 | Response Time8 Min | Response Rate96,31% | Answered minus Ignored Questions1 080 | |
3 | Fans3 158 804 | Response Time233 Min | Response Rate81,12% | Answered minus Ignored Questions1 068 | |
4 | Fans5 753 024 | Response Time20 Min | Response Rate74,45% | Answered minus Ignored Questions555 | |
5 | Fans488 125 | Response Time46 Min | Response Rate98,03% | Answered minus Ignored Questions487 | |
6 | Fans4 927 179 | Response Time114 Min | Response Rate89,03% | Answered minus Ignored Questions434 | |
7 | Fans68 875 | Response Time221 Min | Response Rate95,16% | Answered minus Ignored Questions411 | |
8 | Fans2 025 971 | Response Time26 Min | Response Rate99,39% | Answered minus Ignored Questions324 | |
9 | Fans1 388 239 | Response Time19 Min | Response Rate90,88% | Answered minus Ignored Questions296 | |
10 | Fans901 562 | Response Time87 Min | Response Rate96,92% | Answered minus Ignored Questions274 |
Industry Benchmark | Response Time2 855 Min | Response Rate57,7% | |||
1 | Fans Fans1 238 193 | Response Time Response Time838 Min | Response Rate Response Rate78,96% | Answered minus Ignored Questions Answered minus Ignored Questions333 | |
2 | Fans140 122 | Response Time191 Min | Response Rate81,17% | Answered minus Ignored Questions192 | |
3 | Fans219 411 | Response Time923 Min | Response Rate86,77% | Answered minus Ignored Questions189 | |
4 | Fans39 542 | Response Time2 116 Min | Response Rate84,85% | Answered minus Ignored Questions184 | |
5 | Fans2 329 416 | Response Time1 260 Min | Response Rate97,22% | Answered minus Ignored Questions170 | |
6 | Fans20 965 | Response Time1 341 Min | Response Rate97,70% | Answered minus Ignored Questions166 | |
7 | Fans316 676 | Response Time1 787 Min | Response Rate92,51% | Answered minus Ignored Questions159 | |
8 | Fans3 888 005 | Response Time35 Min | Response Rate96,88% | Answered minus Ignored Questions150 | |
9 | Fans574 407 | Response Time1 395 Min | Response Rate92,44% | Answered minus Ignored Questions146 | |
10 | Fans1 030 034 | Response Time390 Min | Response Rate97,48% | Answered minus Ignored Questions113 |
Industry Benchmark | Response Time2 940 Min | Response Rate60,0% | |||
1 | Fans Fans1 989 116 | Response Time Response Time329 Min | Response Rate Response Rate99,21% | Answered minus Ignored Questions Answered minus Ignored Questions250 | |
2 | Fans1 474 788 | Response Time198 Min | Response Rate90,45% | Answered minus Ignored Questions178 | |
3 | Fans1 072 863 | Response Time348 Min | Response Rate80,99% | Answered minus Ignored Questions176 | |
4 | Fans1 413 231 | Response Time1 037 Min | Response Rate78,77% | Answered minus Ignored Questions103 | |
5 | Fans738 177 | Response Time421 Min | Response Rate100,00% | Answered minus Ignored Questions96 | |
6 | Fans2 574 999 | Response Time1 047 Min | Response Rate71,51% | Answered minus Ignored Questions74 | |
7 | Fans397 872 | Response Time689 Min | Response Rate91,55% | Answered minus Ignored Questions59 | |
8 | Fans324 654 | Response Time1 502 Min | Response Rate87,01% | Answered minus Ignored Questions57 | |
9 | Fans743 184 | Response Time683 Min | Response Rate85,71% | Answered minus Ignored Questions55 | |
10 | Fans195 452 | Response Time635 Min | Response Rate88,89% | Answered minus Ignored Questions42 |
Industry Benchmark | Response Time1 736 Min | Response Rate79,4% | |||
1 | Fans Fans127 585 | Response Time Response Time619 Min | Response Rate Response Rate97,60% | Answered minus Ignored Questions Answered minus Ignored Questions2 139 | |
2 | Fans1 061 367 | Response Time26 Min | Response Rate100,00% | Answered minus Ignored Questions388 | |
3 | Fans70 536 | Response Time566 Min | Response Rate89,71% | Answered minus Ignored Questions355 | |
4 | Fans527 176 | Response Time714 Min | Response Rate74,82% | Answered minus Ignored Questions270 | |
5 | Fans546 801 | Response Time24 Min | Response Rate91,12% | Answered minus Ignored Questions250 | |
6 | Fans97 870 | Response Time7 Min | Response Rate98,78% | Answered minus Ignored Questions239 | |
7 | Fans436 147 | Response Time92 Min | Response Rate96,03% | Answered minus Ignored Questions232 | |
8 | Fans1 180 965 | Response Time23 Min | Response Rate90,57% | Answered minus Ignored Questions215 | |
9 | Fans314 752 | Response Time103 Min | Response Rate89,67% | Answered minus Ignored Questions215 | |
10 | Fans316 298 | Response Time158 Min | Response Rate98,45% | Answered minus Ignored Questions188 |
Industry Benchmark | Response Time3 492 Min | Response Rate62,9% | |||
1 | Fans Fans124 227 | Response Time Response Time568 Min | Response Rate Response Rate97,71% | Answered minus Ignored Questions Answered minus Ignored Questions125 | |
2 | Fans1 068 102 | Response Time1 295 Min | Response Rate96,43% | Answered minus Ignored Questions104 | |
3 | Fans1 169 730 | Response Time8 Min | Response Rate100,00% | Answered minus Ignored Questions82 | |
4 | Fans729 778 | Response Time1 199 Min | Response Rate91,67% | Answered minus Ignored Questions60 | |
5 | Fans112 160 | Response Time203 Min | Response Rate98,00% | Answered minus Ignored Questions48 | |
6 | Fans324 580 | Response Time1 804 Min | Response Rate81,33% | Answered minus Ignored Questions47 | |
7 | Fans2 476 853 | Response Time1 420 Min | Response Rate69,81% | Answered minus Ignored Questions21 |
Industry Benchmark | Response Time3 260 Min | Response Rate69,1% | |||
1 | Fans Fans368 140 | Response Time Response Time108 Min | Response Rate Response Rate82,84% | Answered minus Ignored Questions Answered minus Ignored Questions1 420 | |
2 | Fans70 056 | Response Time148 Min | Response Rate83,23% | Answered minus Ignored Questions103 | |
3 | Fans160 354 | Response Time261 Min | Response Rate65,15% | Answered minus Ignored Questions40 | |
4 | Fans421 235 | Response Time820 Min | Response Rate80,00% | Answered minus Ignored Questions39 |
Industry Benchmark | Response Time3 381 Min | Response Rate61,6% | |||
1 | Fans Fans175 025 | Response Time Response Time30 Min | Response Rate Response Rate95,59% | Answered minus Ignored Questions Answered minus Ignored Questions62 | |
2 | Fans299 644 | Response Time777 Min | Response Rate78,85% | Answered minus Ignored Questions30 |
Industry Benchmark | Response Time3 307 Min | Response Rate53,1% | |||
1 | Fans Fans71 071 | Response Time Response Time1 017 Min | Response Rate Response Rate99,35% | Answered minus Ignored Questions Answered minus Ignored Questions153 | |
2 | Fans64 588 | Response Time1 785 Min | Response Rate71,43% | Answered minus Ignored Questions42 | |
3 | Fans1 016 875 | Response Time2 320 Min | Response Rate75,95% | Answered minus Ignored Questions41 | |
4 | Fans644 359 | Response Time1 572 Min | Response Rate88,24% | Answered minus Ignored Questions39 | |
5 | Fans1 472 107 | Response Time401 Min | Response Rate80,00% | Answered minus Ignored Questions39 | |
6 | Fans358 553 | Response Time667 Min | Response Rate72,58% | Answered minus Ignored Questions28 |
Industry Benchmark | Response Time2 996 Min | Response Rate66,3% | |||
1 | Fans Fans226 158 | Response Time Response Time960 Min | Response Rate Response Rate96,25% | Answered minus Ignored Questions Answered minus Ignored Questions74 | |
2 | Fans2 112 489 | Response Time4 766 Min | Response Rate73,00% | Answered minus Ignored Questions46 | |
3 | Fans1 502 669 | Response Time841 Min | Response Rate86,89% | Answered minus Ignored Questions45 | |
4 | Fans3 913 393 | Response Time2 328 Min | Response Rate75,47% | Answered minus Ignored Questions27 |
Industry Benchmark | Response Time2 432 Min | Response Rate70,3% | |||
1 | Fans Fans596 595 | Response Time Response Time51 Min | Response Rate Response Rate85,00% | Answered minus Ignored Questions Answered minus Ignored Questions1 083 | |
2 | Fans103 995 | Response Time184 Min | Response Rate89,88% | Answered minus Ignored Questions197 | |
3 | Fans400 667 | Response Time43 Min | Response Rate74,20% | Answered minus Ignored Questions152 | |
4 | Fans65 830 | Response Time200 Min | Response Rate95,00% | Answered minus Ignored Questions108 | |
5 | Fans762 743 | Response Time45 Min | Response Rate98,95% | Answered minus Ignored Questions93 | |
6 | Fans264 781 | Response Time48 Min | Response Rate89,08% | Answered minus Ignored Questions93 | |
7 | Fans124 874 | Response Time521 Min | Response Rate95,83% | Answered minus Ignored Questions88 | |
8 | Fans80 044 | Response Time668 Min | Response Rate95,60% | Answered minus Ignored Questions83 | |
9 | Fans25 839 | Response Time162 Min | Response Rate80,95% | Answered minus Ignored Questions78 | |
10 | Fans148 549 | Response Time239 Min | Response Rate97,47% | Answered minus Ignored Questions75 |
Industry Benchmark | Response Time2 241 Min | Response Rate73,6% | |||
1 | Fans Fans481 213 | Response Time Response Time362 Min | Response Rate Response Rate98,33% | Answered minus Ignored Questions Answered minus Ignored Questions808 | |
2 | Fans1 307 878 | Response Time951 Min | Response Rate91,54% | Answered minus Ignored Questions805 | |
3 | Fans1 121 242 | Response Time1 558 Min | Response Rate86,75% | Answered minus Ignored Questions721 | |
4 | Fans710 674 | Response Time103 Min | Response Rate99,68% | Answered minus Ignored Questions625 | |
5 | Fans349 279 | Response Time1 223 Min | Response Rate98,80% | Answered minus Ignored Questions571 | |
6 | Fans2 146 166 | Response Time423 Min | Response Rate82,77% | Answered minus Ignored Questions521 | |
7 | Fans2 548 072 | Response Time278 Min | Response Rate97,28% | Answered minus Ignored Questions521 | |
8 | Fans2 596 484 | Response Time132 Min | Response Rate77,16% | Answered minus Ignored Questions378 | |
9 | Fans1 775 062 | Response Time474 Min | Response Rate94,72% | Answered minus Ignored Questions373 | |
10 | Fans292 201 | Response Time690 Min | Response Rate95,90% | Answered minus Ignored Questions358 |
Industry Benchmark | Response Time2 363 Min | Response Rate55,7% | |||
1 | Fans Fans1 306 121 | Response Time Response Time930 Min | Response Rate Response Rate84,04% | Answered minus Ignored Questions Answered minus Ignored Questions465 | |
2 | Fans2 368 342 | Response Time999 Min | Response Rate94,03% | Answered minus Ignored Questions457 | |
3 | Fans3 242 218 | Response Time55 Min | Response Rate65,24% | Answered minus Ignored Questions150 | |
4 | Fans170 498 | Response Time1 168 Min | Response Rate91,72% | Answered minus Ignored Questions121 | |
5 | Fans7 213 635 | Response Time996 Min | Response Rate90,91% | Answered minus Ignored Questions108 | |
6 | Fans679 681 | Response Time339 Min | Response Rate81,21% | Answered minus Ignored Questions103 | |
7 | Fans1 119 252 | Response Time61 Min | Response Rate91,20% | Answered minus Ignored Questions103 | |
8 | Fans1 720 469 | Response Time979 Min | Response Rate78,65% | Answered minus Ignored Questions102 | |
9 | Fans119 367 | Response Time1 341 Min | Response Rate98,75% | Answered minus Ignored Questions78 | |
10 | Fans681 468 | Response Time1 580 Min | Response Rate92,31% | Answered minus Ignored Questions77 |
Industry Benchmark | Response Time2 416 Min | Response Rate70,7% | |||
1 | Fans Fans591 352 | Response Time Response Time57 Min | Response Rate Response Rate92,88% | Answered minus Ignored Questions Answered minus Ignored Questions3 361 | |
2 | Fans130 808 | Response Time1 772 Min | Response Rate81,92% | Answered minus Ignored Questions2 589 | |
3 | Fans262 186 | Response Time1 573 Min | Response Rate88,69% | Answered minus Ignored Questions848 | |
4 | Fans41 882 | Response Time179 Min | Response Rate95,24% | Answered minus Ignored Questions798 | |
5 | Fans59 461 | Response Time676 Min | Response Rate92,73% | Answered minus Ignored Questions788 | |
6 | Fans793 452 | Response Time1 377 Min | Response Rate74,41% | Answered minus Ignored Questions784 | |
7 | Fans517 796 | Response Time120 Min | Response Rate90,86% | Answered minus Ignored Questions706 | |
8 | Fans0 | Response Time138 Min | Response Rate94,29% | Answered minus Ignored Questions667 | |
9 | Fans180 852 | Response Time176 Min | Response Rate81,54% | Answered minus Ignored Questions499 | |
10 | Fans310 617 | Response Time92 Min | Response Rate97,33% | Answered minus Ignored Questions497 |
Industry Benchmark | Response Time3 015 Min | Response Rate40,4% | |||
1 | Fans Fans387 880 | Response Time Response Time354 Min | Response Rate Response Rate91,29% | Answered minus Ignored Questions Answered minus Ignored Questions237 | |
2 | Fans254 716 | Response Time177 Min | Response Rate84,76% | Answered minus Ignored Questions73 | |
3 | Fans458 651 | Response Time357 Min | Response Rate93,67% | Answered minus Ignored Questions69 | |
4 | Fans330 001 | Response Time1 100 Min | Response Rate89,86% | Answered minus Ignored Questions55 | |
5 | Fans2 775 895 | Response Time1 217 Min | Response Rate87,04% | Answered minus Ignored Questions40 |
Industry Benchmark | Response Time4 645 Min | Response Rate37,1% | |||
1 | Fans Fans427 451 | Response Time Response Time3 590 Min | Response Rate Response Rate71,88% | Answered minus Ignored Questions Answered minus Ignored Questions28 |
Industry Benchmark | Response Time922 Min | Response Rate81,5% | |||
1 | Fans Fans5 556 614 | Response Time Response Time4 Min | Response Rate Response Rate97,99% | Answered minus Ignored Questions Answered minus Ignored Questions12 784 | |
2 | Fans141 297 | Response Time1 Min | Response Rate98,19% | Answered minus Ignored Questions6 372 | |
3 | Fans11 268 848 | Response Time8 Min | Response Rate99,63% | Answered minus Ignored Questions4 612 | |
4 | Fans8 591 561 | Response Time6 Min | Response Rate99,84% | Answered minus Ignored Questions3 795 | |
5 | Fans15 295 177 | Response Time6 Min | Response Rate98,49% | Answered minus Ignored Questions3 341 | |
6 | Fans12 184 689 | Response Time3 Min | Response Rate98,72% | Answered minus Ignored Questions2 665 | |
7 | Fans230 916 | Response Time118 Min | Response Rate95,95% | Answered minus Ignored Questions2 249 | |
8 | Fans2 465 967 | Response Time6 Min | Response Rate98,33% | Answered minus Ignored Questions2 136 | |
9 | Fans109 307 | Response Time135 Min | Response Rate98,04% | Answered minus Ignored Questions1 765 | |
10 | Fans901 736 | Response Time239 Min | Response Rate98,93% | Answered minus Ignored Questions1 548 |
Industry Benchmark | Response Time2 161 Min | Response Rate56,0% | |||
1 | Fans Fans1 093 587 | Response Time Response Time1 296 Min | Response Rate Response Rate83,89% | Answered minus Ignored Questions Answered minus Ignored Questions244 | |
2 | Fans4 986 202 | Response Time120 Min | Response Rate72,21% | Answered minus Ignored Questions195 | |
3 | Fans2 011 523 | Response Time41 Min | Response Rate70,53% | Answered minus Ignored Questions156 | |
4 | Fans256 051 | Response Time300 Min | Response Rate100,00% | Answered minus Ignored Questions118 | |
5 | Fans295 741 | Response Time392 Min | Response Rate92,97% | Answered minus Ignored Questions110 | |
6 | Fans358 143 | Response Time1 292 Min | Response Rate94,25% | Answered minus Ignored Questions77 | |
7 | Fans558 404 | Response Time45 Min | Response Rate100,00% | Answered minus Ignored Questions70 | |
8 | Fans10 521 | Response Time2 212 Min | Response Rate85,23% | Answered minus Ignored Questions62 | |
9 | Fans145 531 | Response Time269 Min | Response Rate88,16% | Answered minus Ignored Questions58 | |
10 | Fans531 926 | Response Time999 Min | Response Rate94,92% | Answered minus Ignored Questions53 |
Industry Benchmark | Response Time1 779 Min | Response Rate72,6% | |||
1 | Fans Fans10 284 729 | Response Time Response Time758 Min | Response Rate Response Rate79,92% | Answered minus Ignored Questions Answered minus Ignored Questions143 | |
2 | Fans1 004 525 | Response Time299 Min | Response Rate78,57% | Answered minus Ignored Questions32 |
Industry Benchmark | Response Time2 960 Min | Response Rate82,3% | |||
1 | Fans Fans912 833 | Response Time Response Time105 Min | Response Rate Response Rate92,74% | Answered minus Ignored Questions Answered minus Ignored Questions977 | |
2 | Fans1 307 878 | Response Time951 Min | Response Rate91,54% | Answered minus Ignored Questions805 | |
3 | Fans1 121 242 | Response Time1 558 Min | Response Rate86,75% | Answered minus Ignored Questions721 | |
4 | Fans310 617 | Response Time92 Min | Response Rate97,33% | Answered minus Ignored Questions497 | |
5 | Fans1 306 121 | Response Time930 Min | Response Rate84,04% | Answered minus Ignored Questions465 | |
6 | Fans79 686 | Response Time142 Min | Response Rate94,43% | Answered minus Ignored Questions383 | |
7 | Fans429 458 | Response Time93 Min | Response Rate95,76% | Answered minus Ignored Questions367 | |
8 | Fans904 416 | Response Time246 Min | Response Rate83,68% | Answered minus Ignored Questions355 | |
9 | Fans660 685 | Response Time1 346 Min | Response Rate98,73% | Answered minus Ignored Questions307 | |
10 | Fans726 836 | Response Time171 Min | Response Rate95,08% | Answered minus Ignored Questions238 |
Industry Benchmark | Response Time3 339 Min | Response Rate50,1% | |||
1 | Fans Fans5 173 607 | Response Time Response Time305 Min | Response Rate Response Rate80,34% | Answered minus Ignored Questions Answered minus Ignored Questions142 | |
2 | Fans6 022 608 | Response Time15 Min | Response Rate100,00% | Answered minus Ignored Questions109 | |
3 | Fans3 948 350 | Response Time1 202 Min | Response Rate81,34% | Answered minus Ignored Questions84 | |
4 | Fans3 031 450 | Response Time236 Min | Response Rate100,00% | Answered minus Ignored Questions74 | |
5 | Fans3 107 361 | Response Time716 Min | Response Rate98,04% | Answered minus Ignored Questions49 | |
6 | Fans1 988 779 | Response Time337 Min | Response Rate74,75% | Answered minus Ignored Questions49 | |
7 | Fans1 259 423 | Response Time238 Min | Response Rate77,78% | Answered minus Ignored Questions45 | |
8 | Fans9 026 086 | Response Time1 152 Min | Response Rate81,54% | Answered minus Ignored Questions41 | |
9 | Fans3 646 562 | Response Time413 Min | Response Rate69,31% | Answered minus Ignored Questions39 | |
10 | Fans579 000 | Response Time21 Min | Response Rate70,45% | Answered minus Ignored Questions36 |
Industry Benchmark | Response Time2 250 Min | Response Rate60,5% | |||
1 | Fans Fans668 062 | Response Time Response Time1 027 Min | Response Rate Response Rate83,40% | Answered minus Ignored Questions Answered minus Ignored Questions161 | |
2 | Fans734 659 | Response Time46 Min | Response Rate85,00% | Answered minus Ignored Questions154 | |
3 | Fans1 274 227 | Response Time384 Min | Response Rate91,04% | Answered minus Ignored Questions110 | |
4 | Fans149 533 | Response Time698 Min | Response Rate78,42% | Answered minus Ignored Questions108 | |
5 | Fans21 034 | Response Time539 Min | Response Rate91,45% | Answered minus Ignored Questions97 | |
6 | Fans481 591 | Response Time379 Min | Response Rate89,19% | Answered minus Ignored Questions58 | |
7 | Fans500 181 | Response Time54 Min | Response Rate98,00% | Answered minus Ignored Questions48 | |
8 | Fans234 247 | Response Time718 Min | Response Rate85,07% | Answered minus Ignored Questions47 | |
9 | Fans174 813 | Response Time87 Min | Response Rate68,29% | Answered minus Ignored Questions45 | |
10 | Fans240 710 | Response Time343 Min | Response Rate90,91% | Answered minus Ignored Questions45 |
Industry Benchmark | Response Time2 455 Min | Response Rate47,4% | |||
1 | Fans Fans850 451 | Response Time Response Time1 119 Min | Response Rate Response Rate94,44% | Answered minus Ignored Questions Answered minus Ignored Questions48 | |
2 | Fans1 206 121 | Response Time41 Min | Response Rate71,62% | Answered minus Ignored Questions32 |
Industry Benchmark | Response Time2 881 Min | Response Rate83,7% | |||
1 | Fans Fans591 352 | Response Time Response Time57 Min | Response Rate Response Rate92,88% | Answered minus Ignored Questions Answered minus Ignored Questions3 361 | |
2 | Fans130 808 | Response Time1 772 Min | Response Rate81,92% | Answered minus Ignored Questions2 589 | |
3 | Fans901 736 | Response Time239 Min | Response Rate98,93% | Answered minus Ignored Questions1 548 | |
4 | Fans4 190 195 | Response Time8 Min | Response Rate96,31% | Answered minus Ignored Questions1 080 | |
5 | Fans262 186 | Response Time1 573 Min | Response Rate88,69% | Answered minus Ignored Questions848 | |
6 | Fans41 882 | Response Time179 Min | Response Rate95,24% | Answered minus Ignored Questions798 | |
7 | Fans441 388 | Response Time118 Min | Response Rate96,62% | Answered minus Ignored Questions606 | |
8 | Fans1 752 709 | Response Time18 Min | Response Rate83,43% | Answered minus Ignored Questions561 | |
9 | Fans2 548 072 | Response Time278 Min | Response Rate97,28% | Answered minus Ignored Questions521 | |
10 | Fans488 125 | Response Time46 Min | Response Rate98,03% | Answered minus Ignored Questions487 |
Industry Benchmark | Response Time2 133 Min | Response Rate71,9% | |||
1 | Fans Fans9 798 236 | Response Time Response Time26 Min | Response Rate Response Rate95,65% | Answered minus Ignored Questions Answered minus Ignored Questions210 | |
2 | Fans11 801 602 | Response Time272 Min | Response Rate80,73% | Answered minus Ignored Questions201 | |
3 | Fans9 302 110 | Response Time13 Min | Response Rate82,54% | Answered minus Ignored Questions41 |
Industry Benchmark | Response Time2 606 Min | Response Rate69,2% | |||
1 | Fans Fans227 187 | Response Time Response Time98 Min | Response Rate Response Rate84,34% | Answered minus Ignored Questions Answered minus Ignored Questions456 | |
2 | Fans526 415 | Response Time78 Min | Response Rate90,81% | Answered minus Ignored Questions302 | |
3 | Fans619 246 | Response Time54 Min | Response Rate81,99% | Answered minus Ignored Questions135 | |
4 | Fans239 981 | Response Time202 Min | Response Rate89,71% | Answered minus Ignored Questions108 | |
5 | Fans125 572 | Response Time384 Min | Response Rate96,97% | Answered minus Ignored Questions93 | |
6 | Fans1 092 474 | Response Time1 089 Min | Response Rate94,95% | Answered minus Ignored Questions89 | |
7 | Fans660 209 | Response Time1 125 Min | Response Rate86,46% | Answered minus Ignored Questions70 | |
8 | Fans262 783 | Response Time1 021 Min | Response Rate73,47% | Answered minus Ignored Questions69 | |
9 | Fans258 651 | Response Time810 Min | Response Rate85,87% | Answered minus Ignored Questions66 | |
10 | Fans2 046 089 | Response Time9 Min | Response Rate69,28% | Answered minus Ignored Questions64 |
Industry Benchmark | Response Time3 290 Min | Response Rate60,4% | |||
1 | Fans Fans214 095 | Response Time Response Time607 Min | Response Rate Response Rate88,45% | Answered minus Ignored Questions Answered minus Ignored Questions293 | |
2 | Fans2 161 347 | Response Time13 Min | Response Rate81,77% | Answered minus Ignored Questions265 | |
3 | Fans47 994 | Response Time914 Min | Response Rate85,59% | Answered minus Ignored Questions158 | |
4 | Fans2 348 141 | Response Time4 023 Min | Response Rate88,12% | Answered minus Ignored Questions154 | |
5 | Fans1 471 892 | Response Time79 Min | Response Rate70,97% | Answered minus Ignored Questions130 | |
6 | Fans134 769 | Response Time417 Min | Response Rate83,14% | Answered minus Ignored Questions114 | |
7 | Fans943 910 | Response Time44 Min | Response Rate69,88% | Answered minus Ignored Questions103 | |
8 | Fans62 236 | Response Time696 Min | Response Rate78,42% | Answered minus Ignored Questions79 | |
9 | Fans119 367 | Response Time1 341 Min | Response Rate98,75% | Answered minus Ignored Questions78 | |
10 | Fans1 016 602 | Response Time2 925 Min | Response Rate82,30% | Answered minus Ignored Questions73 |
Industry Benchmark | Response Time2 330 Min | Response Rate69,2% | |||
1 | Fans Fans5 753 024 | Response Time Response Time20 Min | Response Rate Response Rate74,45% | Answered minus Ignored Questions Answered minus Ignored Questions555 | |
2 | Fans441 493 | Response Time2 014 Min | Response Rate79,70% | Answered minus Ignored Questions468 | |
3 | Fans2 596 484 | Response Time132 Min | Response Rate77,16% | Answered minus Ignored Questions378 | |
4 | Fans1 775 062 | Response Time474 Min | Response Rate94,72% | Answered minus Ignored Questions373 | |
5 | Fans500 992 | Response Time286 Min | Response Rate77,36% | Answered minus Ignored Questions360 | |
6 | Fans1 093 587 | Response Time1 296 Min | Response Rate83,89% | Answered minus Ignored Questions244 | |
7 | Fans1 111 460 | Response Time187 Min | Response Rate93,85% | Answered minus Ignored Questions214 | |
8 | Fans103 995 | Response Time184 Min | Response Rate89,88% | Answered minus Ignored Questions197 | |
9 | Fans229 527 | Response Time124 Min | Response Rate78,70% | Answered minus Ignored Questions194 | |
10 | Fans219 411 | Response Time923 Min | Response Rate86,77% | Answered minus Ignored Questions189 |
Industry Benchmark | Response Time3 043 Min | Response Rate68,5% | |||
1 | Fans Fans5 556 614 | Response Time Response Time4 Min | Response Rate Response Rate97,99% | Answered minus Ignored Questions Answered minus Ignored Questions12 784 | |
2 | Fans141 297 | Response Time1 Min | Response Rate98,19% | Answered minus Ignored Questions6 372 | |
3 | Fans2 984 734 | Response Time5 Min | Response Rate99,56% | Answered minus Ignored Questions451 | |
4 | Fans75 346 | Response Time310 Min | Response Rate97,10% | Answered minus Ignored Questions357 | |
5 | Fans763 618 | Response Time121 Min | Response Rate100,00% | Answered minus Ignored Questions337 | |
6 | Fans1 212 708 | Response Time4 Min | Response Rate100,00% | Answered minus Ignored Questions84 | |
7 | Fans1 169 730 | Response Time8 Min | Response Rate100,00% | Answered minus Ignored Questions82 | |
8 | Fans105 477 | Response Time164 Min | Response Rate82,93% | Answered minus Ignored Questions81 |
Industry Benchmark | Response Time2 624 Min | Response Rate61,7% | |||
1 | Fans Fans10 729 725 | Response Time Response Time42 Min | Response Rate Response Rate73,88% | Answered minus Ignored Questions Answered minus Ignored Questions320 | |
2 | Fans1 919 928 | Response Time681 Min | Response Rate68,69% | Answered minus Ignored Questions148 | |
3 | Fans7 213 635 | Response Time996 Min | Response Rate90,91% | Answered minus Ignored Questions108 | |
4 | Fans398 615 | Response Time175 Min | Response Rate97,87% | Answered minus Ignored Questions90 | |
5 | Fans19 161 081 | Response Time109 Min | Response Rate72,92% | Answered minus Ignored Questions66 | |
6 | Fans1 740 123 | Response Time1 387 Min | Response Rate91,30% | Answered minus Ignored Questions57 | |
7 | Fans154 638 | Response Time1 537 Min | Response Rate89,83% | Answered minus Ignored Questions47 | |
8 | Fans7 762 730 | Response Time116 Min | Response Rate67,47% | Answered minus Ignored Questions29 |
Industry Benchmark | Response Time2 758 Min | Response Rate76,4% | |||
1 | Fans Fans2 465 967 | Response Time Response Time6 Min | Response Rate Response Rate98,33% | Answered minus Ignored Questions Answered minus Ignored Questions2 136 | |
2 | Fans3 715 179 | Response Time112 Min | Response Rate87,62% | Answered minus Ignored Questions1 136 | |
3 | Fans963 676 | Response Time4 Min | Response Rate98,69% | Answered minus Ignored Questions744 | |
4 | Fans517 796 | Response Time120 Min | Response Rate90,86% | Answered minus Ignored Questions706 | |
5 | Fans161 834 | Response Time824 Min | Response Rate99,12% | Answered minus Ignored Questions445 | |
6 | Fans4 927 179 | Response Time114 Min | Response Rate89,03% | Answered minus Ignored Questions434 | |
7 | Fans1 397 810 | Response Time8 Min | Response Rate94,50% | Answered minus Ignored Questions356 | |
8 | Fans166 525 | Response Time1 495 Min | Response Rate80,83% | Answered minus Ignored Questions283 | |
9 | Fans234 222 | Response Time94 Min | Response Rate87,89% | Answered minus Ignored Questions219 | |
10 | Fans183 335 | Response Time98 Min | Response Rate90,75% | Answered minus Ignored Questions185 |
Industry Benchmark | Response Time3 195 Min | Response Rate51,1% | |||
1 | Fans Fans1 948 641 | Response Time Response Time264 Min | Response Rate Response Rate91,24% | Answered minus Ignored Questions Answered minus Ignored Questions113 | |
2 | Fans1 687 127 | Response Time71 Min | Response Rate79,25% | Answered minus Ignored Questions62 | |
3 | Fans6 932 788 | Response Time416 Min | Response Rate98,31% | Answered minus Ignored Questions57 | |
4 | Fans5 309 485 | Response Time401 Min | Response Rate92,00% | Answered minus Ignored Questions42 | |
5 | Fans1 173 999 | Response Time1 236 Min | Response Rate87,04% | Answered minus Ignored Questions40 | |
6 | Fans3 900 885 | Response Time633 Min | Response Rate86,27% | Answered minus Ignored Questions37 | |
7 | Fans0 | Response Time192 Min | Response Rate81,82% | Answered minus Ignored Questions35 | |
8 | Fans1 841 632 | Response Time43 Min | Response Rate82,69% | Answered minus Ignored Questions34 | |
9 | Fans1 709 386 | Response Time546 Min | Response Rate77,19% | Answered minus Ignored Questions31 |
Industry Benchmark | Response Time1 776 Min | Response Rate79,6% | |||
1 | Fans Fans12 989 779 | Response Time Response Time67 Min | Response Rate Response Rate91,67% | Answered minus Ignored Questions Answered minus Ignored Questions670 | |
2 | Fans490 305 | Response Time393 Min | Response Rate90,64% | Answered minus Ignored Questions356 | |
3 | Fans469 228 | Response Time75 Min | Response Rate94,35% | Answered minus Ignored Questions314 | |
4 | Fans901 562 | Response Time87 Min | Response Rate96,92% | Answered minus Ignored Questions274 | |
5 | Fans250 152 | Response Time70 Min | Response Rate74,49% | Answered minus Ignored Questions215 | |
6 | Fans760 606 | Response Time478 Min | Response Rate98,58% | Answered minus Ignored Questions205 | |
7 | Fans458 073 | Response Time536 Min | Response Rate81,49% | Answered minus Ignored Questions194 | |
8 | Fans179 682 | Response Time688 Min | Response Rate77,42% | Answered minus Ignored Questions187 | |
9 | Fans400 618 | Response Time631 Min | Response Rate96,50% | Answered minus Ignored Questions186 | |
10 | Fans487 840 | Response Time104 Min | Response Rate79,37% | Answered minus Ignored Questions168 |
Industry Benchmark | Response Time2 478 Min | Response Rate81,6% | |||
1 | Fans Fans1 061 367 | Response Time Response Time26 Min | Response Rate Response Rate100,00% | Answered minus Ignored Questions Answered minus Ignored Questions388 | |
2 | Fans5 471 572 | Response Time84 Min | Response Rate98,04% | Answered minus Ignored Questions343 | |
3 | Fans3 927 748 | Response Time181 Min | Response Rate97,84% | Answered minus Ignored Questions266 | |
4 | Fans400 667 | Response Time43 Min | Response Rate74,20% | Answered minus Ignored Questions152 | |
5 | Fans729 055 | Response Time118 Min | Response Rate98,44% | Answered minus Ignored Questions124 |
Industry Benchmark | Response Time1 829 Min | Response Rate84,4% | |||
1 | Fans Fans1 380 543 | Response Time Response Time97 Min | Response Rate Response Rate97,19% | Answered minus Ignored Questions Answered minus Ignored Questions706 | |
2 | Fans1 536 373 | Response Time69 Min | Response Rate95,86% | Answered minus Ignored Questions621 | |
3 | Fans2 025 971 | Response Time26 Min | Response Rate99,39% | Answered minus Ignored Questions324 | |
4 | Fans2 261 672 | Response Time75 Min | Response Rate94,51% | Answered minus Ignored Questions324 | |
5 | Fans765 072 | Response Time10 Min | Response Rate99,57% | Answered minus Ignored Questions232 | |
6 | Fans316 298 | Response Time158 Min | Response Rate98,45% | Answered minus Ignored Questions188 | |
7 | Fans1 474 788 | Response Time198 Min | Response Rate90,45% | Answered minus Ignored Questions178 | |
8 | Fans301 109 | Response Time90 Min | Response Rate94,74% | Answered minus Ignored Questions102 | |
9 | Fans604 289 | Response Time161 Min | Response Rate97,22% | Answered minus Ignored Questions102 | |
10 | Fans95 442 | Response Time208 Min | Response Rate94,69% | Answered minus Ignored Questions101 |
Industry Benchmark | Response Time998 Min | Response Rate72,5% | |||
1 | Fans Fans492 556 | Response Time Response Time480 Min | Response Rate Response Rate91,57% | Answered minus Ignored Questions Answered minus Ignored Questions69 | |
2 | Fans166 768 | Response Time1 198 Min | Response Rate98,11% | Answered minus Ignored Questions51 |
Industry Benchmark | Response Time2 344 Min | Response Rate78,9% | |||
1 | Fans Fans541 880 | Response Time Response Time210 Min | Response Rate Response Rate89,23% | Answered minus Ignored Questions Answered minus Ignored Questions714 | |
2 | Fans387 594 | Response Time270 Min | Response Rate84,38% | Answered minus Ignored Questions220 | |
3 | Fans226 791 | Response Time34 Min | Response Rate96,99% | Answered minus Ignored Questions125 | |
4 | Fans2 621 956 | Response Time91 Min | Response Rate92,37% | Answered minus Ignored Questions111 | |
5 | Fans89 402 | Response Time938 Min | Response Rate91,67% | Answered minus Ignored Questions70 | |
6 | Fans0 | Response Time475 Min | Response Rate88,06% | Answered minus Ignored Questions51 | |
7 | Fans452 944 | Response Time2 336 Min | Response Rate75,00% | Answered minus Ignored Questions48 | |
8 | Fans166 861 | Response Time174 Min | Response Rate74,32% | Answered minus Ignored Questions36 | |
9 | Fans551 820 | Response Time1 171 Min | Response Rate72,31% | Answered minus Ignored Questions29 |
Industry Benchmark | Response Time2 595 Min | Response Rate54,8% | |||
1 | Fans Fans3 158 804 | Response Time Response Time233 Min | Response Rate Response Rate81,12% | Answered minus Ignored Questions Answered minus Ignored Questions1 068 | |
2 | Fans2 399 968 | Response Time28 Min | Response Rate76,75% | Answered minus Ignored Questions810 | |
3 | Fans2 146 166 | Response Time423 Min | Response Rate82,77% | Answered minus Ignored Questions521 | |
4 | Fans1 238 193 | Response Time838 Min | Response Rate78,96% | Answered minus Ignored Questions333 | |
5 | Fans1 024 592 | Response Time23 Min | Response Rate86,41% | Answered minus Ignored Questions300 | |
6 | Fans1 388 239 | Response Time19 Min | Response Rate90,88% | Answered minus Ignored Questions296 | |
7 | Fans4 557 790 | Response Time2 824 Min | Response Rate79,25% | Answered minus Ignored Questions265 | |
8 | Fans105 663 | Response Time186 Min | Response Rate80,28% | Answered minus Ignored Questions261 | |
9 | Fans546 801 | Response Time24 Min | Response Rate91,12% | Answered minus Ignored Questions250 | |
10 | Fans880 663 | Response Time500 Min | Response Rate95,49% | Answered minus Ignored Questions242 |
Social Customer Care Metrics
-
No. of
-
Answered-Ignored
QuestionsThe total amount of answered questions in a given quarter.
-
Response
RateThe percentage of user posts responded to by a particular brand.
-
Response
TimeThe average time it takes for the company to respond to the user wall posts.
We reserve the right to remove any page if we find suspicion of automating responses
Enterprise, Mid-Market, and overall Leaders.
Best Return of Investment and Easiest Setup & Admin awards.
In the categories of Social Media Analytics, Management, and Monitoring.
G2 Crowd
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G2 Crowd
Market Leader
Featured Customers
Top 20 Most Popular Social
Media Marketing Software
Capterra
