For the holiday season, social media managers are thinking about the best ways to drive engagement and return on investment from their Pages. We’ve taken a look at some of the best content created for Black Friday by retailers and e-commerce Pages, and their activity last Christmas, to come up with our Top 10 tips for high performance this holiday season.
Christmas is a time when your standard content calendar can go out the window. You and your Fans completely change your schedules over the holidays, so every aspect of your current strategy needs to be flexible. This would include post frequency, post times, and content themes.
Customer questions on social media naturally increase through December as more orders are placed—however this is often a time when less of your team is available, particularly over Christmas week. Make it clear on your Page when you will and won’t be responding to queries.
Some of the best performing posts from Thanksgiving & Black Friday involved brands creating custom seasonal imagery—placing their logo and branding onto posts featuring products or recognizable scenes. This also assures brand awareness if your posts get shared outside of your targeted audience.
When you do use product posts, keep the text short and friendly—don’t sell too aggressively on social media at any time, especially Christmas. Of course you want to sell your stuff during this key time, but remember to maintain your engagement rate by keeping a natural split of posts.
If you do free delivery, easy returns or have special offers, let your customers know at relevant times to ease any anxiety they have about purchasing.
If timed correctly, a seasonal competition in the run up to Christmas can generate engagement, interest in your products and new Fans for the crucial buying period.
In previous years, some of the most engaging posts have featured marketing teams dressed up as elves, reindeer and other Christmas attire. Get creative, and give your page a human face!
Likely, your team will not be working for the whole holiday period. Once your strategy is planned out, get everything scheduled as far in advance as you can to allow your team freedom to react and respond.
Add your competitors to Socialbakers and view their best and worst posts from last year—alongside key metrics such as engagement and shareability across the key holiday period—to inform your strategy this year.
Use Socialbakers during and after your Christmas strategy to allow you to optimize during and evaluate after, giving you a more informed campaign, and even more knowledge for 2014’s push.
Following these Top 10 tips will ensure a successful holiday season in terms of customer service, Page engagement, and sales made!