Socially Devoted Q4: In Customer Care, Timing is Everything

Yesterday we looked at how Response Rates are going up around the world. Today, we’ll give you the global lowdown on Response Times. Are brands speedier than ever, or slower than before?

Socially Devoted Q4: In Customer Care, Timing is Everything

The Results Are In: Brands are, in fact, responding faster than before! We’ve seen Response Times drop 12% on average from the previous quarter, which is wonderful news for Fans and Followers. That’s an impressive double-digit drop!

We also looked at the Top Brands by Response Time in each industry. Congratulations to the winners named below; we applaud your amazing efficiency at answering customer posts!

Think your brand is fast enough to make the list? What about your competition? Check below to see…

Social Media Analyst

Get Started With Socialbakers

See how the Socialbakers platform will help your business succeed on social media. Our experts will provide you with a personalized walkthrough tailored to your business objectives.