Socially Devoted Q4: In Customer Care, Timing is Everything

Yesterday we looked at how Response Rates are going up around the world. Today, we’ll give you the global lowdown on Response Times. Are brands speedier than ever, or slower than before?

The Results Are In: Brands are, in fact, responding faster than before! We’ve seen Response Times drop 12% on average from the previous quarter, which is wonderful news for Fans and Followers. That’s an impressive double-digit drop!

We also looked at the Top Brands by Response Time in each industry. Congratulations to the winners named below; we applaud your amazing efficiency at answering customer posts!

Think your brand is fast enough to make the list? What about your competition? Check below to see…

You May Also Like

Socialbakers recognized in Enterprise Social Media Suites based on user reviews Socialbakers recognized in Mid-Market Social Media Analytics based on user reviews

High Performer & Leader
Social Media Suites, Social Media Management
and Social Media Monitoring, Social Media Analytics Category

G2 Crowd

Users love Socialbakers on G2 Crowd

Users Love Us Award

G2 Crowd

Market Leader

Market Leader

Featured Customers

5 of 5 Stars User Reviews 5 of 5 Stars User Reviews

5 of 5 Stars User Reviews & Top 20 Most
Popular Social Media Marketing Software