Yesterday we looked at how Response Rates are going up around the world. Today, we’ll give you the global lowdown on Response Times. Are brands speedier than ever, or slower than before?
The Results Are In: Brands are, in fact, responding faster than before! We’ve seen Response Times drop 12% on average from the previous quarter, which is wonderful news for Fans and Followers. That’s an impressive double-digit drop!
We also looked at the Top Brands by Response Time in each industry. Congratulations to the winners named below; we applaud your amazing efficiency at answering customer posts!
Think your brand is fast enough to make the list? What about your competition? Check below to see…