At the expense of their personal computers and BlackBerry devices, Twitter users have steadily switched to communicating with brands via iPhones and Androids.
From a sweeping sample of 860 brands we’ve monitored since New Years Day 2012 (back when planking, Nyan Cat, and Rebecca Black’s immortal Friday were all things), we found that mobile mentions of brands have grown 7.6 times – even though their number of total monthly active users only grew 2.4 times.
Keep Up With The Mobile Movement
The implication is huge for brands. That means that Twitter users are increasingly leaning on mobile apps to both talk about brands and seek out customer service. And that means that content must increasingly be not just mobile-friendly, but mobile-native.
Here are some quick hits from our data:
- Mobile mentions of brands are up at 3× the rate that MAU growth is
- Mobile brand mentions increased 14.2×, web-based brand mentions only up 4×.
- Brand mentions are increasingly coming from mobile instead of web clients
This reveals the absolute essential importance (can’t be clear enough about that) of being able to provide social customer care 24/7 – because users are not leaving Twitter when they leave home, and this disproportionate growth will only continue to split further in favor of mobile.
Want to see the latest data about social customer care on Twitter?
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