Socialbakers brings you an exclusive possibility to see how your fans perceive your brands and your competitors thanks to TrueLike - our social customer satisfaction measurement!
For a few weeks now, you could have noticed that each Facebook brand page on Socialbakers.com (check out for e.g. the Coca-Cola page) offers the possibility to rate the brand with a 0– 10 score depending on “How likely you would recommend the brand to your friends”.
Socialbakers is the first social analytics provider worldwide to launch a scaled out social customer satisfaction platform for rating brands. It´s a little different from traditional customer satisfaction metrics but they complement one another. And there are some great benefits you can utilize from the data:
At Socialbakers we will be trialing this with our top customers so stay tuned for some sample reports in a few weeks.
Plus we also built this as a Facebook app called the Brand-Rater! You can find it here and rate some top global brands!
Contact us if you want to belong to the cool group of companies learning more about their customers!