8 Killer Tips for Better Social Media Community Management image

8 Killer Tips for Better Social Media Community Management

As a social media community manager, what can you do to help drive business success? One of the best ways is to help cultivate strong customer relationships, build brand loyalty, and help your business retain more customers in the long-term.A strong community becomes a place where customers interact not just with your brand, but with each other - working as free word-of-mouth advertising and a great source of positive reviews.But a social media community doesn’t just spring up overnight. It takes time and hard work to build one. As a social media manager, you’ll have to set up a plan, track the right metrics, and get commenting to get the ball rolling.Luckily, we’re here to help with these tips and tricks for social media community management best practices.

Social Customer Care
Lessons in Social Customer Care From The World’s Busiest Industry image

Lessons in Social Customer Care From The World’s Busiest Industry

Using exclusive Socialbakers data, we dove into 16 of the world’s largest Telecom brands’ social pages to break down how fast they respond to different kinds of posts and tweets - getting rare insight into social customer care in the industry that does it more and better than anyone else - and found lessons that can be applied by any brand in any industry.

Social Customer Care
Socially Devoted Q3: Demand for Social Customer Care on Twitter Doubles in the Past Year image

Socially Devoted Q3: Demand for Social Customer Care on Twitter Doubles in the Past Year

Around this time last year, demand on Facebook and Twitter stood at about the same number: 1.5 million user posts to brand pages. Fast forward to now and the situation has changed significantly. In Q3, about 3.2 million questions were asked of brands on Twitter - double the amount from last year and double the amount of questions asked on Facebook.

Social Customer Care
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