Introduction to Social Customer Care

Introduction to Social Customer Care

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Social Customer Care is not only an effective way to provide service to your customers, it’s also a public and powerful testimony for your brand.

But what does it take to create a responsible workflow? How can your team cope with the volume of questions being asked on social?

In our new white paper, Introduction to Social Customer Care, we present the case study of KLM Royal Dutch Airlines and their transition from traditional to social care. Get real world advice from one of the most Socially Devoted brands in the world.

For all the background and inspiration you need to offer exemplary service, read Introduction to Social Customer Care.

Evolution of marketing and customer care

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