Webinar: The Global Social Media and CX Trends Right Now
Marketing experts share their knowledge on the topic of CX and the latest trends in social media
Delivering great CX has never been more important, and in this webinar Socialbakers experts look at the latest trends report to see how well marketers are doing in this area and how to follow the data to make better decisions in the future.
They discuss the impact of social at various points of the customer journey and how the pandemic may have made marketers more empathetic in the process. The data they dive into also highlights the continued rise in digital spending as other forms of advertising shifted or shut down altogether during the last year.
Download the full Q1 2021 Social Media and CX Trends Report and watch the webinar below.
Featuring Socialbakers experts:
- Mantas Ciuksys, Director of Content Marketing
- Sarma Reitere, Social Media Specialist
- Taylor Bern, Content Marketing Specialist
Get the Full Webinar Slide Deck
Key Takeaways From This Webinar
- 84% of B2B leaders feel that the pandemic has allowed them to become more empathetic to their customers’ needs
- Global ad spend increased 60% YoY
- Facebook ad reach in Northern America increased by 22.6% compared to the previous year
- Facebook Live delivered more than 3x the interactions of regular video
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Taylor has been with Socialbakers since 2019. As a content marketing specialist, he helps create reports, blogs, and he also hosts webinars and other live events.