Marketing experts share their knowledge on the topic of chatbots delivering value to your customers
In order to deliver customers the experience that they expect in 2021, it’s not an option of speed or quality. The top brands deliver both, and one key they use to do this is automated messaging, including chatbots, across multiple channels.
Chatbots help businesses improve customer experiences in a variety of ways, including saving time on both sides by answering FAQs quickly and accurately while also being able to elevate conversations to a human agent when needed. The real value of chatbots is how they’re implemented and used, because not all automated messaging systems are created equal.
In this webinar from Astute and Socialbakers, our panelists discuss customer experiences – and demands – in 2021 and guide you through chatbot implementation and strategies that can help close the expectation gap.
Check out some of our other recent webinars:
Taylor has been with Socialbakers since 2019. As a content marketing specialist, he helps create reports, blogs, and he also hosts webinars and other live events.