How the tourism brand develops an effective social media strategy, in four steps
Switzerland Tourism is dedicated to inspiring their more than 3.5 million fans and followers by showcasing the unique nature of one of the most spectacular destinations on the earth.
The tourism industry is one of the most competitive and well-presented sectors all across of social media, giving excellent audience reach opportunities but, at the same time challenging media teams to work to the very best of their abilities.
“Social media is playing an important role in tourism marketing, and it has a direct impact on travel-related decisions before and during a stay,” said Dominic Stöcklin the Head of Social Media.
Gaining the spotlight in the oversaturated media landscape is a major challenge for any travel-related brand or business. Switzerland Tourism attributes their success to a strong regional content strategy, backed by smooth team collaboration and transparency internally. After having tried several social media marketing platforms, they settled for Socialbakers as their one-stop solution for all their activities.
Socialbakers increased our efficiency and effectiveness through all social media-related activities. The all-in-one solution gives us the possibility to publish content, interact with our communities, get insights, and report our activities.Dominic Stöcklin, Head of Social Media, Switzerland Tourism
Switzerland Tourism produces high-quality, regionally-focused content on a large scale. Every region has its own specifics, including the best publishing time, copy localization, and influencers collaboration. Using Socialbakers, Switzerland Tourism can bridge the gaps between regional teams and simplify the content generation process.
Nurturing both the wider community along with devoted travel advocates is crucial for Switzerland Tourism. By using Socialbakers Community, they can ensure that all followers receive well-deserved attention and care.
“Socialbakers is our main platform to communicate with over 3.5 million fans and followers. The platform is great to manage communities in bigger teams,” said Dominic.
A thorough analysis of their best performing content allows Switzerland Tourism to evaluate results from multiple angles while constantly improving the quality of their content.
With Socialbakers we have a better understanding of our content’s performance and see what really works – in specific markets and globally.Dominic Stöcklin, Head of Social Media, Switzerland Tourism
Deep content analysis allowed Switzerland Tourism to improve their main KPIs and create resonating messages that their audience loves.
Customized dashboards, automatic reporting, and Socialbakers open API allows Switzerland Tourism to create an effective reporting system for in-depth analysis for regional marketing managers. Visualization of key performance metrics is also highly important for upper management, who need a more holistic understanding of Switzerland Tourism’s social media performance.
Understand your audience, create more effective content to engage and grow your customer base, and measure social media’s impact on your business goals.