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Day 1

Main Event

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Yuval Ben-Itzhak

The Value of Experience

What has been the impact of COVID-19 on consumer behaviour and the way we do business? Data from social media channels has turned up some surprising trends that create new opportunities for marketers. But as consumers force brands to digitalize rapidly, how can businesses make sure they're serving their customers the best possible experience across all touchpoints of the customer journey?

About Speaker

Yuval Ben-Itzhak
Socialbakers
Yuval Ben-Itzhak

President, Socialbakers

Yuval Ben-Itzhak is the President of Socialbakers. He has more than 20 years of technology and business experience. Yuval took the helm of Socialbakers back in 2017 and has since made it his mission to help CMOs across industries. Yuval is a frequent industry commentator and regularly shares his insights on social media trends and marketing technology with international media like Reuters, The Financial Times, and the BBC.

Main Event playlist

Introduction

Mark Zablan

Introduction

The Value of Experience

Yuval Ben-Itzhak

The Value of Experience

In a World of Disruption, Humanity is the Killer App

Brian Solis

In a World of Disruption, Humanity is the Killer App

Facebook’s Future: What Savvy Marketers Need To Know

Mari Smith

Facebook’s Future: What Savvy Marketers Need To Know

Panel Discussion

Debra Aho Williamson, Matt Navarra, Nathalie Nahai

Panel Discussion

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About Socialbakers

Socialbakers provides brands with an integrated customer experience platform, enabling them to deliver a best-in-class experience across the entire omnichannel customer journey. With over 2,500 clients across 100 countries, Socialbakers is the trusted partner of many of the world’s biggest and best-known brands.

In September 2020, Socialbakers joined forces with Astute Solutions, a leading customer engagement and Voice of the Customer platform. Together Socialbakers and Astute will provide brands with a platform to enable them to understand their consumers at every touchpoint and to provide valuable, connected brand experiences.

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About Socialbakers