AI Chatbot Software to Truly Transform Your Social Media Care
The Socialbakers chatbot helps you efficiently manage your most frequent messages across all your social media channels. It’s the powerful AI assistance modern teams need to manage millions of conversations 24/7.
Thousands of Messages Managed 24/7 in Any Language
Our social AI chatbot will help your care team reduce the volume of frequent queries they need to address. It will answer questions, label them, and assign them to the right agent if needed. Care teams around the world already save hours by leveraging the latest chabot software to boost their productivity.
Easily Programmable, Instantly Actionable
Depending on precisely what is asked, define the steps for any query in an easy to use interface that’s set up to let you quickly prepare hundreds of responses.
Fast Resolution of Top Concerns
The chatbot instantly identifies and answers the most frequent and important queries as defined by you, so that your customers get the 24/7 support they expect.
Chatbot Efficiency Tracking and Measurement
Understand which queries are most common or how many customer care cases require escalation to an agent. This way you can fine tune your bot for maximum efficiency.
Seamless Transfer of Complex Cases to Care Agents
When the human touch is needed, the chatbot will instantly escalate a case to the right care agent and transfer all the context they need to resolve the case.
Smooth Integration Into the Rest of the Community Management Workflow
A self service chatbot should assist, not create more confusion. The Socialbakers chatbot integrates seamlessly to the community management workflow of any care team to save hours of work.
Join 10,000+ marketers using Socialbakers to drive customer engagement, inspire brand loyalty, and grow their revenues
