Our social AI chatbot will help your care team reduce the volume of frequent queries they need to address. It will answer questions, label them, and assign them to the right agent if needed. Care teams around the world already save hours by leveraging the latest chabot software to boost their productivity.
Depending on precisely what is asked, define the steps for any query in an easy to use interface that’s set up to let you quickly prepare hundreds of responses.
The chatbot instantly identifies and answers the most frequent and important queries as defined by you, so that your customers get the 24/7 support they expect.
Understand which queries are most common or how many customer care cases require escalation to an agent. This way you can fine tune your bot for maximum efficiency.
When the human touch is needed, the chatbot will instantly escalate a case to the right care agent and transfer all the context they need to resolve the case.
A self service chatbot should assist, not create more confusion. The Socialbakers chatbot integrates seamlessly to the community management workflow of any care team to save hours of work.