Our smart AI chatbot will help you easily handle thousands of incoming queries even when your care agents can’t be there. It will answer them, label them, and if needed, assign them to the right agent. Care teams around the world already save hours by leveraging the latest chabot software to manage their customer engagement.
Depending on precisely what is asked, define the steps for any query in an easy to use interface that’s set up to let you quickly prepare hundreds of responses.
The chatbot instantly identifies and answers the most important queries as defined by you, so that your customers get the 24/7 support they expect.
Understand which queries are most common or how many customer care cases require escalation to an agent. This way you can fine tune your bot for maximum efficiency.
When the human touch is needed, the chatbot will instantly escalate a case to the right care agent and transfer all the context they need to resolve the case.
A self service chatbot should assist, not create more confusion. The Socialbakers chatbot integrates seamlessly to the community management workflow of any care team to save hours of work.