The Newest Data on Social Customer Care by Socialbakers

Socially Devoted brands understand the shifting paradigm of customer care. They know that the most responsive and dynamic audiences are on social and those people want responses to their questions and issues.

If your brand responds to at least 65% of public audience questions on Facebook, you qualify as Socially Devoted. The benefits of Social Devotion are clear - Socially Devoted brands get 3.5 times more Interactions than their less-responsive counterparts.

Socially Devoted Quarterly Results

Social Customer Care Metrics

  • No. of

    How many Facebook Fans or Twitter Followers a Page or Profile has.

  • Answered-Ignored

    The total amount of answered questions in a given quarter.

  • Response

    The percentage of user posts responded to by a particular brand.

  • Response

    The average time it takes for the company to respond to the user wall posts.

We reserve the right to remove any page if we find suspicion of automating responses

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