Optimize Every Community Touchpoint
Automate and scale your community management without lowering the quality of interaction with your community. All the tools modern teams need to deliver millions of high quality customer experiences.
Socialbakers’ One Inbox makes it easy to manage interactions with customers and audiences across different social channels. From brand mentions to DMs, interact with audiences at scale in one unified platform.
Our intelligent chatbot completely automates responses to common inquiries and topics, while still providing genuine interaction with a human flair. Cases that require personalization are escalated to the correct team member automatically.
Gain Crucial Audience Insights
Social listening and sentiment analysis are two critical tools that work hand-in-hand to give you the insights you need to make the best decisions - whether it’s audience analysis , content strategy, or competitor analysis.
Get an in-depth view of how audiences feel about your brand or your products. With clear visual breakdowns of sentiment for profiles and posts on any channel, instantly spot what’s working and what’s not when it comes to how you engage and interact with your community.
Socialbakers makes it easy to monitor, identify, and analyze the conversations happening online about any topic or brand. With sentiment analysis and social listening, it’s easy to identify brand mentions with negative sentiment so you can address potential brand crises in record time.
Effortlessly Manage Team Workflows
Socialbakers makes it extremely easy to create, customize, and monitor the different workflows and processes that make up your unique approach to community management.
Easily assign roles, permissions, and tasks to your social care team to ensure things are running efficiently. Simple, customizable, and easy to define workflows make running a smooth social outreach program simple.
Say goodbye to tediously logging customer care cases into backend platforms like Salesforce, Microsoft Dynamics and Oracle. Socialbakers automatically logs all support cases into your Sales Clouds for you, so your agents never have to flip between platforms.
Simple Measurement and Reporting
Quantify the effectiveness of your community management efforts instead of relying on gut feelings. Socialbakers adds a critical layer of measurement to community management with reports and dashboards that are both easy to use and easy to share.
Access a clear overview of the metrics that relate to community management and customer care , so you can see where you excel and where you need to improve. Breakdown key metrics like average response time and get a more granular, useful view into performance.
Easily identify the customer queries and audience interactions that take the longest to handle and create processes to speed up or even automate those interactions. Socialbakers ensures that community management teams are always operating at maximum efficiency.
The Socialbakers platform is the go-to place to manage all your marketing tasks together easier
Get the instantly actionable insights you need to create the best digital experiences for your audience
Uncover who your audiences really are with instant AI-powered persona mapping
Get everything you need to drive real results from your influencer marketing campaigns
Bring your content feeds and analysis together into one Content Hub
Easily schedule and publish posts to multiple accounts from one collaborative calendar
Effortlessly track your cross-channel paid and organic strategy all in one powerful analytics platform
Streamline the entire community management and care workflow for efficiency and speed