New York, November 17, 2020 — Socialbakers, the leading AI-powered social media marketing platform, announced today that it has integrated conversational AI Chatbot technology into the Socialbakers Suite. The addition of conversational AI Chatbots enables marketers to automatically identify unanswered questions and instantly respond to frequently asked questions. AI Chatbots improve the customer experience and save time by swiftly responding to huge volumes of queries. In addition, the technology provides a seamless escalation to customer care agents with the full context of the query, increasing both customer satisfaction and agent productivity.
Today more than ever customers are online and they expect brands to be there too, responding to their questions and providing feedback without delay. To meet the expectations of customers, brands are turning to Conversational AI chatbots to help them instantly flag unanswered questions and respond to the most frequently asked questions immediately, so their agents can focus on more complex, personalized conversations. Not only do chatbots take care of the repetitive questions, regardless of the volume, time of day or the language, they also act as the conduit for quickly escalating more critical conversions to agents.
“Inbound messages from social media channels increased threefold during the first few months of the COVID-19 pandemic, overwhelming brands with questions from their customers. That’s why we’re excited to announce that, beginning today, brands will be able to leverage customizable social chatbots within the Socialbakers Suite. By integrating social chatbots into their conversation workflows, brands will be able to delight their customers with seamless interactivity and timely, personalized interactions, while letting AI take care of repetitive FAQs.”Yuval Ben-Itzhak, President, Socialbakers
With Socialbakers’ AI-powered social chatbots brands will be able to:
With Socialbakers AI Chatbot technology, brands can completely automate responses to common inquiries and topics, while still providing genuine interaction with a human flair.
For more information visit: www.socialbakers.com/feature/ai-chatbot-software
Socialbakers is the trusted social media management partner to thousands of enterprise brands and SMBs. Leveraging the largest social media data-set in the industry, Socialbakers’ AI-powered social media marketing suite helps brands large and small ensure their investment in social media is delivering measurable business outcomes.
With over 2,500 clients across 100 countries, Socialbakers is the leading social media management platform, tracking 10 million social profiles across all major social platforms including Facebook, Instagram, Twitter, YouTube, LinkedIn, Pinterest, Google+, and VK.com. Socialbakers has been a Facebook Marketing Partner since 2011, a Pinterest Marketing Partner since 2017 and a LinkedIn Marketing Partner since 2017.
For more information, visit www.socialbakers.com.
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