The Newest Data on Social Customer Care

Socially Devoted brands truly prioritize excellence in social media customer care. This is the index of the most Socially Devoted brands today. See who has the fastest responses to questions and the most positive social sentiment.

Check If You Are Socially Devoted Too

Find out just how efficient is your social customer care and get a personalized certificate!

Check If You Are Socially Devoted

Socially Devoted Quarterly Results

or

Page
Fans
Response time
Response rate
Answered minus Ignored Questions
Positive Sentiment
Fans
11 144 701
Response time
6 min
Response rate
99.86 %
Answered minus Ignored Questions
3566
Positive Sentiment
N/A
Fans
232 690
Response time
196 min
Response rate
90.42 %
Answered minus Ignored Questions
3191
Positive Sentiment
N/A
Fans
137 665
Response time
550 min
Response rate
97.58 %
Answered minus Ignored Questions
3181
Positive Sentiment
N/A
Fans
8 497 178
Response time
6 min
Response rate
99.85 %
Answered minus Ignored Questions
2675
Positive Sentiment
N/A
Fans
138 992
Response time
1061 min
Response rate
88.6 %
Answered minus Ignored Questions
2662
Positive Sentiment
7.23 %
Fans
599 101
Response time
57 min
Response rate
94.07 %
Answered minus Ignored Questions
2465
Positive Sentiment
11.00 %
Fans
12 193 167
Response time
11 min
Response rate
97.68 %
Answered minus Ignored Questions
2385
Positive Sentiment
N/A
Fans
5 517 196
Response time
36 min
Response rate
85.96 %
Answered minus Ignored Questions
2208
Positive Sentiment
N/A
Fans
15 485 825
Response time
6 min
Response rate
98.58 %
Answered minus Ignored Questions
2189
Positive Sentiment
N/A
Fans
113 445
Response time
157 min
Response rate
98.47 %
Answered minus Ignored Questions
1780
Positive Sentiment
N/A
Industry Benchmark
Response time
208 min
Response rate
95.11 %
Positive Sentiment
9.12 %

Social Customer Care Metrics Explained

Response Time

The average time it takes for the company to respond to the user timeline posts.

Response Rate

The percentage of user posts responded to by the brand.

Answered Minus Ignored Questions

The total amount of answered questions in a given quarter.

Positive Sentiment

The amount of positive sentiment on the brands’ Facebook posts in a given quarter.

Check If You Are Socially Devoted Too

  • Know your response rate
  • Get Personalized Socialbakers Certificate

If your brand responds to at least 65% of public audience questions on Facebook, you qualify as Socially Devoted. The benefits of Social Devotion are clear - Socially Devoted brands get 3.5 times more Interactions than their less-responsive counterparts.

Check If You Are Socially Devoted

It’s Your Turn to Truly Excel in Social Customer Care

Get everything you need to be the brand that’s remembered for its excellence in customer care. From the tools you need to answer queries quickly to tracking brand sentiment accurately, Socialbakers has you covered.

Access One Place to Handle All Your Community Queries

Instead of switching from platform to platform to answer your queries, manage them easily in one place. You can speed up the process via templates and log cases quickly directly into Salesforce.

Easily Track Sentiment and Detect Anomalies

Identify crises way before they turn into headaches. Any post that is generating negative sentiment is now easily identifiable and the issue can be handled faster.

Instantly Understand Your Community Care Effectiveness

All key care metrics are visualized in a clear dashboard. You’ll always know which social media customer care areas need improvement and which teams or people excel.

AI-Powered Social Media Marketing Suite

Understand your audience, create more effective content to engage and grow your customer base, and measure social media’s impact on your business goals.

Password must contain at least TWO of the following: lowercase letters, uppercase letters, numbers, symbols ([ & @) or spaces. And consist of 8 or more characters.

By clicking the “Create an Account” button, you hereby acknowledge that we, Socialbakers a.s., will process your personal information in accordance with our “Privacy Policy“.