Intelligence at Every Customer Touchpoint
Move from analyzing a single moment in time to maintaining a constant pulse on the trends and insights vital to your business. The Socialbakers solution enables continuous listening without over-complicating analysis by automatically cutting out noise and irrelevant data.
With customizable query-based searches and an extremely user-friendly platform, uncover the right listening insights at all stages of the customer journey. From awareness and interest to purchase and retention, translate the relevant data into immediately actionable social media intelligence.
With continuous social listening, instantly spot and address problems across the entire customer journey before they escalate into crises. Whether it’s problematic campaign messaging or product errors, react at lightning speed and help marketing and support teams thrive.
Always-On Social Listening
Listening data isn’t helpful unless you can integrate uncovered insights with existing workflows and view them in the broader context of your business. Socialbakers makes it easy to integrate social media intelligence into the overall strategies and goals of your brand.
Socialbakers is a comprehensive, end-to-end platform, meaning listening is smoothly integrated with all of the marketing and customer care workflows you already rely on - from content labeling to reporting to sentiment analysis.
Continuous listening is useless if critical intelligence and data move slowly in your organization. Socialbakers makes it easy to get listening insights to the right teams at the right time, so you can take full advantage of always-on social listening.
Advanced Audience Research
Socialbakers gives brands an unparalleled ability to understand their audiences from every angle. Whether it’s their interests, sentiments, or influencers, you get a continuously updated view of your audience so you can easily adjust to any unexpected changes in behaviors.
Audience data is only actionable if it’s connected in one place. Bring your social media and web data together to uncover a full view of your marketing personas. Uncover what content they like, profiles they follow, influencers they trust, when they are online and a lot more.
In order to respond to the conversations that matter, you need to have a continuous ability to listen to what your audiences are saying. With Socialbakers, you can track any number of audience queries across all channels to spot those vital conversions when it counts.
Powerful Sentiment Analysis
Easily understand how your audiences perceive your brand. Identify negative or positive trends instantly to avoid crises and point your strategy towards positive brand engagement.
AI social media intelligence tools make any complex sentiment analysis simple. Access one fully customizable dashboard to track brand sentiment across any number of channels at every point of the customer journey.
Uncover in-depth insights on the sentiment of any campaign, post or comment organized and labeled by AI in an easy-to-read interface. You’ll know how your audiences feel about your marketing efforts instantly.
In-Depth Competitive Insights
Know your competitors better than they do themselves. With continuous listening, you can maintain a constant pulse of your marketplace and your competition from the perspective that matters the most - the customer.
Be the first to capitalize on the trends that break out in your industry or region. Intuitive dashboards make it easy to get a clear and constant view into what’s trending, who’s driving those conversations, and which competitors are already a part of them.
With social listening, differentiating your brand has never been easier. Analyze the relevant conversations surrounding your competitors to see how you can make their successes a part of your strategy, while avoiding the mistakes that define them to their audiences.
No matter the size of your challenge, we have you completely covered.
Let AI discover who your marketing personas are, what content they digest, and where to invest your money for the best results.
From discovery and inspiration to tracking and execution, get all the tools you need to run a successful content machine.
Uncover critical trends to understand your audience, competitors, and the entire market.
Align the entire process. From discovery to tracking to reporting, access one place for all your influencer marketing needs.
Easily and successfully manage all your social media activities from all accounts in one platform.
Access a clear, straightforward attribution of your organic and paid efforts and simplify all your reporting.
Ensure outstanding customer experiences across every channel all from one intuitive solution.