Organize Your Community Management to Build Stronger Customer Relationships

Streamline your community management workflow by setting up teams, roles, and permissions. Easily understand how your brand is perceived others and report on your customer care efficiency to build a loyal, engaged community around your business.

Social media collaboration

Improve the organization and efficiency of your team by defining clear roles and responsibilities. Stay on top of your teams' activity by overseeing their work using feeds and labels. Get automatic notifications on the most important community performance indicators and respond immediately.

Assign team roles and responsibilities

Oversee the work of your teams and agencies

Get notifications and assign tasks

Social media customer service

Provide on-point customer care across platforms in a single convenient spot. Analyze your direct messages and monitor your customer service activities with up-to-date reports and Salesforce integration to keep a high standard of customer communication.

Interact with your cross-channel community

View and manage your messages

Instantly organize all your incoming communication

Report on your customer care performance

“We needed a simple tool to help us monitor and measure our community performance with report exporting - and nothing is as easy to use as Socialbakers.”

Alice Peuple
International Social Media and Press Manager

Social media listening

Understand conversations around your brand happening on Facebook and Twitter. Monitor topics discussed by your audience and always give timely, fitting responses. Automate your reporting, strengthen brand affinity, improve customer relationships, and spot potential crises before they spread.

Spot popular topics

Find your brand advocates

Get to know your community

Social Media Sentiment Analysis

Know how your community members perceive your brand across social media channels. Deliver better care to your customers by automating the tedious task of labeling posts individually. See the intent behind every post and use this intel to develop a meaningful response.

Analyze brand sentiment

Improve campaign performance

Connect with your followers

Community reporting

Get a bird's eye view of how your global teams are performing across platforms with comprehensive community dashboards. Customize reporting and track statistics that matter to your business with ease. With an easy-to-use interface you can get your team up and running smoothly and reduce time spent on onboarding.

Add context to your reporting

Report on community performance

Save time and resources

Get Started for Free

Take the Socialbakers Suite for a test run in a quick-to-learn personalized trial. See how social media marketing can drive your business forward. No credit card required.

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Socialbakers recognized in Enterprise Social Media Suites based on user reviews

High Performer Enterprise & Mid Market

Social Media Suites, Social Media Management
and Social Media Monitoring Category

G2 Crowd

Socialbakers recognized in Mid-Market Social Media Analytics based on user reviews

Leader

Social Media Management
and Social Media Analytics Category

G2 Crowd

Users love Socialbakers on G2 Crowd

Users Love Us Award

G2 Crowd

5 of 5 Stars User Reviews 5 of 5 Stars User Reviews

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