Organize Teams and Tasks
Get everything you need to have complete control of your multi-channel care. From adding robust security measures to boosting team efficiency, it’s one solution for all your needs.
Stop inconsistent community management and quickly build audience trust. Structure your team collaboration and assignments with ease so every query is dealt with on time.
Catch rogue posts, spelling errors and off-message content before they’re published. Structure approval flows and permissions with ease. Ask for changes or greenlight when it’s good.
Shift focus from manual work to vital analysis. Automate content and message labeling across all your profiles. Create flexi-rules in seconds, then let automation do the work.
Always know that your teams respond to your community with correct messaging. It’s now so easy to create custom response templates that help you stay consistent and respond faster.
Fully Understand Your Community
Get a 360-degree overview of where to focus your community and customer experience efforts. Get full transparency into your audience’s preferences and sentiment trends.
Hear everything your audience talks about then jump into key conversations to guide the narrative. Choose your own search filters to quickly find conversations vital to your brand.
Understand their interests, affinities, and influencers. You can be confident that your messaging and care will always be aligned with your audience’s needs.
Understand how customers perceive your brand. Analyze the sentiment of each post, campaign or product launch and track how it evolves to boost engagement and satisfaction.
Provide Speedy, Efficient Care
Don’t waste time switching between platforms or turning your audience off with inconsistent messaging. Show audiences you care with timely and personalized communications.
Effortlessly organize and streamline your customer care. Monitor all incoming and outgoing direct messages then add statuses, responsible team members, labels and notes for full clarity.
Connect your CRM to Socialbakers platform to streamline all your customer and community operations. Manage your community with true clarity and a holistic one-hub approach.
Reduce inconsistent messaging and damaging off-brand communication with handy response templates. Protect your brand perception with confidence while saving valuable time.
Enable smooth team collaboration. Now everyone in your care teams can communicate, leave notes, and deal with queries much faster - all in one place.
Get the Insights You Need to Improve
Get even more efficient at providing customer care by analyzing your performance across all platforms and channels, then reporting crucial team and performance metrics with a click.
Instantly understand where you can better support your community. Spot where to improve service by tracking your team’s key performance metrics across all community channels.
Get the data that shows you exactly which tasks take longer to complete or which processes are stopping you from providing the care your customers need, and fix them fast.
Get crucial insights by slicing and dicing your data any way you want. It’s easy to schedule and send reports with a click to keep stakeholders in the picture, wherever they are.
No matter the size of your challenge, we have you completely covered.
Let AI discover who your marketing personas are, what content they digest, and where to invest your money for the best results.
From discovery and inspiration to tracking and execution, get all the tools you need to run a successful content machine.
Uncover critical trends to understand your audience, competitors, and the entire market.
Align the entire process. From discovery to tracking to reporting, access one place for all your influencer marketing needs.
Easily and successfully manage all your social media activities from all accounts in one platform.
Access a clear, straightforward attribution of your organic and paid efforts and simplify all your reporting.
Ensure an amazing brand experience by streamlining all your community care in one place.
Take the Socialbakers Suite for a test run in a quick-to-learn personalized trial. See how social media marketing can drive your business forward. No credit card required.